SUPPORT
Frequently Asked Questions
Are Kasa Petra pieces genuine antiques?
Kasa Petra specializes in carefully selected antique and heritage pieces chosen for their craftsmanship, character, material, and history. Because every antique has lived a life before arriving at Kasa Petra, natural signs of age and use are part of what makes each piece distinctive.
Will my piece look exactly like the photographs?
The photographs are intended to represent each piece as accurately as possible. Antique objects naturally feature variations in color, texture, patina, wear, markings, repairs, and other signs of age. These characteristics are not considered imperfections—they are part of the individuality and history of the piece.
What condition should I expect from an antique piece?
Our collection celebrates objects that have developed character over time. Depending on the piece, you may notice aged surfaces, weathering, worn finishes, small chips, marks, oxidation, natural cracks, historic repairs, or other evidence of previous use. Please review the product photographs and description carefully for details specific to each item.
Are the pieces one of a kind?
Many pieces in the Kasa Petra collection are individually sourced antiques and may be available only once. If you discover something you love, we recommend securing it while it is available, as an identical replacement may not be possible to source.
Where are Kasa Petra pieces sourced?
Kasa Petra curates objects with an emphasis on heritage, craftsmanship, material, and provenance. Sourcing information available for an individual piece—including its origin, period, material, technique, or known history—is included in the product details whenever available.
How can I learn more about the history or provenance of a piece?
Please refer to the individual product page for all currently documented information. If you need additional details before purchasing, contact the Kasa Petra team with the product name or link and we will provide any additional information available for that piece.
Are product dimensions exact?
Dimensions are provided to help you understand the scale of each object. Because many antiques are handmade, aged, or irregular in form, measurements may vary slightly depending on where the piece is measured. For installations or spaces where precise dimensions are critical, please contact us before purchasing.
Can antique pottery and vessels be used with food or water?
Unless a product is specifically described as suitable for functional food or water use, antique pottery and vessels should be considered decorative objects. Age, historic glazing, porosity, previous use, and unknown restoration materials can affect their suitability for modern functional use.
Can antique stone, pottery, or furniture be used outdoors?
Suitability depends on the individual material, age, construction, climate, and existing condition of the piece. Some objects may work beautifully in protected outdoor settings, while others require indoor or covered placement. Contact us before placing an antique outdoors if you would like guidance for a specific piece.
How should I care for my antique piece?
Antiques should generally be treated gently and with minimal intervention. Avoid harsh household cleaners, abrasive materials, excessive moisture, and prolonged exposure to extreme heat or direct sunlight unless appropriate for the material. For valuable or particularly delicate pieces, professional conservation advice is recommended.
Do you ship large or fragile antiques?
Shipping requirements depend on the size, weight, material, fragility, and destination of the piece. Larger furniture, stone objects, pottery, and other delicate antiques may require specialized handling or freight arrangements. Shipping information specific to your purchase will be provided during the ordering process or by the Kasa Petra team.
Do you ship internationally?
International shipping availability can depend on the individual piece and destination. Please contact us with the product you are interested in and your delivery location so the appropriate shipping options can be confirmed.
Can I request additional photographs or details before purchasing?
Yes. If you would like to examine a particular detail, surface, marking, scale, or area of wear more closely, contact us with the product name or link. Additional information can be provided when available to help you purchase with confidence.
Can I view pieces in person?
Kasa Petra welcomes visitors to its Los Angeles showroom, where you can experience selected pieces in person. For a particular item, we recommend contacting the team before visiting to confirm that the piece is currently available to view.
Do you work with interior designers and trade professionals?
Yes. Kasa Petra offers a dedicated Trade Program for qualifying interior designers, decorators, architects, hospitality professionals, cultural institutions, collectors, and art advisors. Approved members may receive access to trade benefits, specialized sourcing, and additional services.
Can Kasa Petra help source a specific antique?
If you are searching for a particular material, period, form, scale, or type of object, contact the Kasa Petra team with your requirements. Special sourcing opportunities may be available depending on the piece and project.
What happens when an antique piece sells?
Because many antiques are individually sourced, a sold piece may not return in exactly the same form. You can explore new arrivals or contact the team if you would like help finding something with a similar material, period, scale, or character.
How can I contact Kasa Petra about a piece?
Use the Contact page and include the product name or product link along with your question. Providing details about your space, delivery destination, or project requirements can also help the team respond more accurately.