Refund policy

We hope you fall in love with your piece, but we understand that sometimes things don't work out quite as expected.

Our Policy: While all purchases are considered final, your satisfaction is important to us. If something doesn't feel quite right, reach out within 14 days of delivery. We'll be happy to explore the possibility of an exchange or store credit.

Condition Requirements: We simply ask that your piece remains in its original condition. Exchanges are subject to approval and availability and can be arranged at our showroom.

What's Not Eligible: Custom orders, personalized pieces, clearance items, and international purchases are not eligible for exchanges. Shipping fees are non-refundable, and return transportation is the customer's responsibility.

A Note on Antique and Vintage Pieces: Natural variations, beautiful patina, and signs of age are all part of what makes each piece special — not a flaw to be exchanged.

If Something's Wrong: If your order arrives damaged or isn't as described, please let us know. We'll be here to help make things right.

Questions? We're always happy to answer your questions and help you find something you'll love. Email us at info@kasapetra.com or call +1 (213)-733-5550.